Which standard is related to the Business Relationship Management process?

The standard closely related to the Business Relationship Management process is ISO/IEC 20000. This standard focuses on IT service management and outlines the requirements for establishing, implementing, maintaining, and improving service management systems. Within the context of Business Relationship Management, this standard emphasizes the importance of aligning IT services with the needs of the business, which is central to effective relationship management.

ISO/IEC 20000 helps organizations to ensure that their IT services not only meet operational needs but also support and enhance the strategic objectives of the business. This alignment fosters a collaborative relationship between IT and business units, leading to improved service delivery, higher customer satisfaction, and ultimately, greater business value.

By adhering to this standard, organizations can effectively implement processes that support relationship management, making it a key reference point for maintaining successful business relationships. In contrast, the other standards mentioned may address unrelated aspects of organizational performance, governance, or technical specifications rather than the specific dynamics of business relationship management.