Which level in the Business Relationship Maturity Model reflects an Ad Hoc approach?

The level in the Business Relationship Maturity Model that reflects an Ad Hoc approach is indeed Level 1: Ad Hoc. At this level, business relationship management processes are typically not established or standardized. Organizations operating at this stage often respond to situations on an as-needed basis, lacking a formal framework for managing relationships with stakeholders. This leads to inconsistent practices and varying experiences across different interactions.

In an Ad Hoc environment, there is often minimal foresight or strategic thinking involved, and actions are reactive rather than proactive. Relationships at this stage tend to be driven by immediate demands rather than by a structured understanding of business value and potential growth areas.

As organizations progress to higher levels of maturity within the model, characteristics such as a more systematic approach to managing relationships, a focus on strategic alignment, and the development of trust and collaboration become evident. At levels like Trusted Advisor and Strategic Partner, organizations begin to demonstrate a proactive and strategic management of relationships, in stark contrast to the irregular and reactive nature of the Ad Hoc level.