What aspect of Business Outcomes deals with intangible results?

The aspect of Business Outcomes that deals with intangible results is the translation into operational outcomes. This is because operational outcomes encompass elements such as employee satisfaction, customer experience, organizational culture, and process efficiencies, which are often difficult to quantify precisely but are critical for assessing the overall performance and health of an organization.

Focusing on operational outcomes allows organizations to gauge how well they are achieving their strategic objectives and making improvements that may not have immediate financial impacts but contribute to long-term sustainability and success. This contrasts with other options, which tend to focus on tangible or quantifiable results, such as financial reporting or specific hardware needs, which do not capture the full spectrum of intangible benefits that operational improvements can bring.